Reference

majubos Privacy Policy For Your Account

Your account details, wallet activity and device choices are covered in the majubos Privacy Policy.

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majubos majubos Privacy Policy For Your Account
CONTACT THE TEAM

Privacy Help Beside Your Account Path

A clear contact route matters when your account details or wallet record needs checking. We keep privacy questions close to the account support path, so you can explain a request without posting personal details in a public message. Include the email or phone connected to your account, the relevant payment reference, and the change you want us to assess. Access remains where local law permits.

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Account support

Open the support route from your account area when you need to ask about stored profile details, phone verification or a sign-in record. We may ask for account identifiers so we can separate your request from another account without asking you to send a password.

Wallet question

For DANA, OVO, GoPay or QRIS records, share the transaction reference and payment date through the account support path. We use those details to locate the relevant status while limiting the personal information included in your message.

Privacy request

Ask us to access, correct or clarify information held about your account through the same support channel. Describe the requested action plainly; we may verify your phone or account details before discussing private records or making a change.

DATA HANDLING

What We Keep And Why

The Privacy Policy is applied to the details that help us maintain your account, connect wallet activity and protect sign-in sessions.

Account details

When you create an account, we collect the details needed to identify the account and send account-related messages. Phone verification may be required before access. We use those details to manage sign-in, connect your wallet status and respond to privacy requests.

Payment matching

A DANA, OVO, GoPay or QRIS transaction can create a reference, amount status and timestamp in our records. Bank transfer and virtual account activity may be handled in the same way, allowing us to match a receipt without storing a wallet password.

Mobile browser

When you open the lobby from a phone, we may process browser, device and session signals needed to keep the account path working. These signals can help us identify a repeated sign-in or unusual access without reading unrelated files on your device.

Cookies

Cookies can remember a session, preserve selected settings and help us understand whether an account page loads correctly. You can manage browser cookie settings, but disabling necessary cookies may interrupt phone verification, account access or the return from a payment page.

Retention period

We retain account, payment and support records for the period needed to operate services, resolve disputes, maintain security and meet applicable legal duties. The period can differ by record type; contact us if you want the reason for keeping a particular record explained.

Security requests

If you suspect that your account details or phone access have been exposed, contact support through your account path promptly. Do not send a password. We may verify ownership, review sign-in activity and explain the next account-security step.

Privacy Policy Answers For majubos

These Privacy Policy answers focus on the account actions you are most likely to take from Indonesia. We cover phone verification, payment references, mobile access, cookies, data requests and local eligibility. If your situation is not listed, use the account support path and include only the details needed to locate your record.

It covers account details, phone verification, device and session signals, cookies, payment references, support messages, retention and requests to access or correct data. It applies when you use the account path or wallet connection where local law permits.

We use payment references, status and timestamps to match activity to your account, but you should not send a wallet password to support. Payment providers handle their own credentials, while our Privacy Policy explains the records needed for account reconciliation.

Phone verification helps connect the correct person to an account before access or a privacy request is handled. It also gives us an account step for checking unusual sign-ins. We may ask for additional account details without requesting your password.

Yes. Contact us through the account support path and state whether you want access, correction or clarification. Include the connected email or phone, but omit passwords and wallet credentials. We may verify ownership before releasing private account records.

When you use a mobile browser, we may process device, browser and session signals needed for account access, security and page performance. We do not need unrelated files on your device. Your browser settings can affect cookies and verification.

We keep records for the time needed to operate the account, match receipts, resolve disputes, protect security and meet applicable legal duties. Retention can differ between payment references, account details and support messages; ask us about a specific record.

Use the support route inside your account and describe the privacy question or requested change. Add a transaction reference only when the question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Account access depends on local law.

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