Reference

Legal terms for your majubos account

majubos Legal explains how your account, personal data, wallet records and access permissions are handled.

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majubos Legal terms for your majubos account
CONTACT ROUTES

Get Legal help beside your account

A clear contact path matters when a Legal question affects your account or wallet record. Start from the support contact shown inside your account and include the registered phone number, transaction reference and the policy point you want clarified. We use those details to locate the right record without asking you to send a password or full wallet credentials.

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Policy question

Use the account support contact when you need a clause explained, want to check whether an access condition applies, or need the current wording for account use where local law permits. Include the section name so our team can address the Legal point directly.

Wallet record

For a DANA, OVO, GoPay or QRIS status question, send the transaction reference and receipt details through the account support path. We can compare the payment record with your account without asking for your wallet password or private security code.

Account access

If phone verification or a policy check pauses access, contact us from the account route displayed on the sign-in or cashier screen. Tell us the step that stopped and the device you used, so we can explain the applicable Legal requirement.

DATA PRACTICE

How majubos handles Legal details

We treat Legal wording as an operating rule, not a decorative page. Account details support verification, payment matching and access decisions; they are handled for those purposes and related obligations.

Account data

We use the details connected to your account to complete phone verification, identify the correct account and respond to Legal requests. Keep your registered phone details accurate, because a mismatch can prevent us from confirming that a request comes from you.

Cookies

Cookies can help preserve your session and remember choices made during account access. You can review cookie controls in your browser, although changing them may affect sign-in continuity or the way policy notices appear on your device.

Account security

Do not send passwords, wallet PINs or full authentication codes through support. We may ask for account details or a transaction reference to verify a request, but the Legal contact route should never require disclosure of your private security credentials.

Record retention

We retain account, payment and support records only for account operation, transaction matching, dispute handling and applicable legal obligations. A DANA receipt, QRIS reference or bank transfer record may therefore remain available after the original account action.

Change request

To request correction, access or deletion of personal data, use the support contact shown in your account and identify the specific record. We may need to confirm account ownership before changing data, so another person cannot alter your Legal record.

Policy contact

For a Legal interpretation, name the relevant heading and explain what you need to know. We will assess the request against the current account terms and local access conditions, using the contact path available after phone verification.

Legal answers for majubos account holders

These Legal answers cover the points most often checked before account access: local eligibility, personal data, cookies, payment records and contact steps. Read the relevant answer before completing phone verification, and use the account support route if your situation needs a record-specific response.

The majubos Legal page covers account creation, phone verification, personal data, cookies, payment records, withdrawals, support requests and access conditions. It explains how we handle these areas when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Access depends on local law. Before you complete phone verification or use an account feature, check the current eligibility wording shown in the account flow. If a policy check pauses access, contact us through the support route displayed on the sign-in or cashier screen.

Your DANA or QRIS reference may be retained to match a receipt with the correct account, confirm a payment status and handle a dispute. Send only the reference and relevant receipt details through support; never send a wallet password or private security code.

You can ask about correcting account details or request access to, or deletion of, personal data through the account support contact. We may first confirm account ownership using the registered phone details so a third party cannot change your Legal record.

We keep account, payment and support records for account operation, transaction matching, dispute handling and applicable legal obligations. The relevant period can depend on the record and request, so contact support with the specific DANA, QRIS, bank transfer or account reference.

You can adjust cookie controls in your browser. Some changes may affect session continuity, sign-in behaviour or the display of policy notices. If cookie settings cause an access problem, tell support which device and browser you used so we can explain the next account step.

Use the support contact shown inside your account, or the contact route displayed during sign-in when access is paused. Include the policy heading, registered phone number and any transaction reference needed for context, while keeping passwords, PINs and authentication codes private.

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